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1. 1:28 - Customer Experience (CX) and Employee Experience (EX) at Golden Gate 2. 7:38 - Factors contribute to seamless customer experience 3. 9:51 - Application of digital assisting the process of customer service and personalization 4. 13:04 - Current status and challenges Golden Gate faces while optimizing the customer experience 5. 13:22 - How businesses can find ways to approach customers 6. 23:59 - Golden Gate’s Green Transformation Strategies 7. 28:31 - How current businesses implement omnichannel in interacting with customers 8. 36:58 - Digital data management at Golden Gate 9. 43:02 - Advice for businesses in transforming people when applying digital technology
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