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DxTalks: EP04 | Customer experience in digital age

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    1. 3:07 - The importance and values of “building superior customer experience” digital transformation strategy 2. 7:06 - Barriers and challenges that enterprises might face when building and deploying the digital transformation strategy “building superior customer experience” 3. 13:23 - Approaches, methods that enterprises can adopt to create value for not only customers but also enterprises 4. 18:46 - How B2B enterprises applied technology in their business 5. 21:35 - Advices from experts to build a digital transformation “superior customer experience” strategy 6. 29:22 - Expert’s perspective on current state of technology access of Vietnamese enterprises 7. 32:26 - Applying technology will assist enterprises in changing the game, enable enterprise to get advantages in the digital transformation journey to provide superior customer experience

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