FPT Digital - A Digital Transformation Consulting Company
EP04 | Customer experience in digital age

Trend that has been taken place in Vietnam currently is building and improving the customer experience. KPMG 2021 report has stated that incorporating customer experience into business’s development strategy will continue to remain focused by C-level in 2022. The report also indicates that enterprises in the market today are continuing to exploit new technologies that enhance customer experience and increase customer satisfaction.

[Part 2] Digital transformation in Oil and Gas industry facilitates the industry’s sustainable development

In the context of the Vietnamese government promoting digital transformation, particularly in the energy sector, through enacting policies such as Decision 893/QD-TTg approving the National Energy Master Plan for the 2021-2030 period, with a vision toward 2050; or Resolution Ref

Digital Transformation Process: 7 Key Steps for Successful Digital Transformation in Vietnamese Businesses

There is no one-size-fits-all approach for every business in building a successful digital transformation process. However, to achieve optimal effectiveness, here are seven essential steps that every business should consider.

Reshaping Vietnam’s Retail Industry: Scaling Up, AI-Powered Operations and the New Consumer

Recently, Retail Asia Summit 2026 was held under the theme “Vietnam Retail Reinvented: Digital Scale-Up, AI-Powered Operations & the New Consumer,” bringing together a wide range of leaders, experts, and businesses across the retail sector to discuss digital transformation trends, AI adoption, and changing consumer behavior. As part of the event, Mr. Vuong Quan Ngoc, CSO at FPT Digital, FPT Corporation, delivered a presentation on the role of AI in reshaping retail growth, highlighting four strategic shifts that enterprises need to accelerate and sharing practical implementation examples from FPT’s technology ecosystem.

Overview

A digitally powered,

creatively inspired consultancy

01
Practical experience in IT and digital transformation
02
Validated digital transformation methodology
03
Comprehensive approach to gain insights into enterprise
04
Focused solutions on core and prioritized pain points
05
Detailed transformation roadmap with KPI and budget

About us

Our organization delivers highest potential outcomes for businesses through leading-edge digital transformation consulting and solutions.
We work in a uniquely collaborative model across the client firms, throughout all levels of the organizations to provide clients with real and tangible business values.

Our mission

FPT Digital is dedicated to helping our clients harness opportunities, overcome challenges, and create new value while establishing modern business models that embrace innovation for sustainable growth.
FPT Digital is more than a trusted partner; we are a driving force behind our clients’ success. We are committed to shaping the future, bringing innovation to the forefront, and accompanying businesses on their journey toward success
Giới thiệu

FPT Digital

Công ty tư vấn trực thuộc tập đoàn FPT

Đội ngũ tư vấn FPT Digital
Deliver

Our consulting services

We provide customized consulting services based on clients' business strategy and focused direction, existing characteristics and strengths, for development and growth, in the form of a comprehensive and detailed implementation roadmap. ​
The future of business

Focus on digital business outcomes

FPT Digital’s outcome-focused approach allows us to contribute tangible values to your organization, going beyond solving immediate problems to providing sustained incremental
operational

Tăng hiệu quả kinh doanh

Mở rộng thị trường tiềm năng; Nâng cao trải nghiệm khách hàng & khả năng cạnh tranh; Phát triển sản phẩm
innovative

Nâng cao hình ảnh thương hiệu

Thu hút nhà đầu tư tiềm năng; Tăng cường sự tin tưởng của khách hàng
operational

Giảm chi phí

Tối ưu hiệu quả hoạt động; Tiết kiệm năng lượng; Giảm thiểu lãng phí
customer

Quản lý rủi ro

Giảm thiểu rủi ro môi tường; Tuân thủ các quy định hiện hành
customer

Thu hút và giữ chân nhân tàì

Xây dựng văn hóa doanh nghiệp; đội ngũ gắn kết
business-growth
Our approach

FPT Digital Kaizen™

With more than 30 years of experience executing successful digital projects for world leading partners across various industries, we have fostered best practices of digital transformation and created FPT Digital Kaizen™ digital transformation methodology.
Seize digital opportunities.
Create impactful values.
The methodology is a comprehensive full-cycle of digital transformation process, by which FPT Digital will be enterprise's companion towards digital transformation success.
Insights Dx
Thực hiện bởi

DxSeries là hệ thống chia sẻ kiến thức, thông tin và tạo dựng cộng đồng trong một lĩnh vực cụ thể được tổ chức bởi FPT Digital, bao gồm talkshow, event, bài viết chuyên gia, báo cáo phân tích.

Khách hàng của chúng tôi là các doanh nghiệp đầu ngành

Vietsovpetro
Gas South
Thiên Long
EMS Việt Nam
PJICO
Viconship
PV Oil
HDBank
Petrolimex
Minh Phú
Traphaco
Nghĩa
EVN Hà Nội
Vietnam Post
Subscribe to our newsletter
Keep up with the latest FPT Digital news and discoveries with our e-newsletter, delivered straight to your inbox each week.


    Explore more about our consulting services