Junior Business Analyst - Salesforce

Careers

Junior Business Analyst – Salesforce

Location

Ho Chi Minh

We are seeking a proactive and logical Junior Salesforce Business Analyst to join our implementation team. In this role, you will work closely with stakeholders and senior team members to gather, analyze, and document business requirements, map business processes, and support Salesforce implementation projects.

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Requirements

Key Responsibilities

Requirements Gathering & Process Mapping: Gather, analyze, and clarify business requirements. Map current state (AS-IS) processes and assist in proposing future state (TO-BE) workflows.
Documentation: Build requirement documents and functional specifications, including SRS, user stories, acceptance criteria, or blueprints tailored to project methodologies.
Solution Alignment: Work alongside the solution team to evaluate Salesforce platform fit, identifying configuration, customization, and integration needs.
Data & Integration Support: Clarify basic data requirements and integration flows (data sources, field mapping, business rules, and synchronization); assist in Integration Testing and User Acceptance Testing (UAT).
Training & User Enablement: Prepare user guides, training materials, organize end-user training sessions, and provide post-implementation user support.

Job Requirements

Core Competencies: Strong logical thinking, active questioning skills, and the ability to systemize requirements into clear documentation.
Salesforce Readiness: Strong willingness and enthusiasm to learn and master the Salesforce platform (prior Salesforce implementation experience is not required).
Domain Knowledge (Preferred): Prior experience or background as a BA in one or more of the following domains is highly advantageous:
- Retail or Healthcare: Customer journeys, sales processes, service management, and customer care.
- Digital Marketing & Marketing Automation: Customer segmentation, customer engagement journeys, campaign activation, tracking event definition, and performance measurement.
- CRM & Customer 360: Customer profile management, multi-source data consolidation, interaction history, and customer consent management.
Experience: Prior experience participating in CRM projects or systems with similar business logic, data structures, and integrations is preferred.

Benefits

Competitive salary and performance-based bonuses
“FPT Care” health insurance coverage
International, dynamic, and friendly working environment
Continuous opportunities to develop both professional and soft skills through projects and professional training programs.

How is the recruitment process with us?

The recruitment process with FPT Digital usually goes through 3 steps

01 Test (required for some positions)

If we see that you are potential candidate from the CV, you will be invited to take part in a test prior the 1st interview. With this test, we’ll gain a through understanding of you, your throughts and how you interact, and solve the problem.

02 Aptitude interview

If the test you’ve done matches our expectation, we’ll invite you to our office for the aptitude interview. You will meet our colleagues from the domain or department that you applied for.

03 HR interview

After the aptitude interview, you will enter the last interview with our HR & operation leaders to test your interaction skill and your suitability to fit in the organization.