Senior Business Analyst - Salesforce

Careers

Senior Business Analyst – Salesforce

Location

Ho Chi Minh

We are looking for an experienced and proactive Senior Salesforce Business Analyst to lead business analysis activities on enterprise Salesforce implementation projects. You will act as a bridge between business stakeholders and technical execution teams, driving cross-system analysis, data integration planning, and scope management.

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Requirements

Key Responsibilities

Requirements & Process Design: Lead requirements gathering, analyze complex business processes, document AS-IS models, and design optimal TO-BE target processes.
Documentation & Standards: Author high-quality SRS, user stories, acceptance criteria, and architectural blueprints aligned with project delivery frameworks.
Solution Architecture Collaboration: Partner closely with solution architects to evaluate Salesforce capability fits, defining precise configuration, custom code, and integration boundaries.
Data Architecture & Integration: Independently lead end-to-end data and integration flow analysis, specifying data sources, field mappings, transformation rules, and sync triggers. Coordinate integration testing and lead User Acceptance Testing (UAT).
Scope & Stakeholder Management: Independently facilitate client workshops, manage scope baselines, assess change requests, and provide mentorship to Junior BAs.
Change Management & Enablement: Develop training frameworks, conduct executive and end-user training, and ensure smooth operational adoption.

Job Requirements

Core Competencies

Proven ability to independently lead discovery workshops, conduct complex cross-system business analysis, manage scope/change requests, and mentor junior team members.
Strong grasp of API integration patterns, data modeling, ETL/ELT concepts, and interface design.

Salesforce & CRM Expertise

Prior implementation experience with Salesforce or enterprise CRM systems (or equivalent complex business/data/integration platforms) is strongly preferred.

Domain Expertise (Preferred)

Retail & Healthcare: End-to-end customer journey mapping, omnichannel sales, service operations, and client retention strategies.
Digital Marketing & Automation: Audience segmentation, interactive campaign orchestration, tracking event strategy, and conversion attribution.
CRM & Customer 360: Enterprise customer data consolidation, master data management concepts, interaction history, and privacy/consent management frameworks.

Benefits

Competitive salary and performance-based bonuses
“FPT Care” health insurance coverage
International, dynamic, and friendly working environment
Continuous opportunities to develop both professional and soft skills through projects and professional training programs.

How is the recruitment process with us?

The recruitment process with FPT Digital usually goes through 3 steps

01 Test (required for some positions)

If we see that you are potential candidate from the CV, you will be invited to take part in a test prior the 1st interview. With this test, we’ll gain a through understanding of you, your throughts and how you interact, and solve the problem.

02 Aptitude interview

If the test you’ve done matches our expectation, we’ll invite you to our office for the aptitude interview. You will meet our colleagues from the domain or department that you applied for.

03 HR interview

After the aptitude interview, you will enter the last interview with our HR & operation leaders to test your interaction skill and your suitability to fit in the organization.