Beyond-expectation customer experience
Latest Insight
New trends in customer experience in 2022
The Customer experience (CX) is defined as how the customer feels when interacting in both direct and indirect ways with a brand. Customer experience is evaluated as a new competitive factor, supporting businesses to make a difference.
Internet of Thing
Gain customers insights through Design Thinking
Design Thinking is a concept that has long been around in the United States, in the 1970s, in an academic environment. However, Design Thinking only really became well-known in the…
28 October, 2021
Internet of Thing
Trends of digital transformation in the food manufacturing and processing industry
The food manufacturing and processing industry for many years has always been one of the important economic sectors of Vietnam and still has a lot of room for development. However,…
28 September, 2021
Internet of Thing
Digital transformation trends in the telecommunications industry
As entire industries are facing incredible shifts in terms of digital transformation, the telecommunications industry is certainly not an exception, in which enterprises must confront massive barriers in the macro…
14 June, 2021
Internet of Thing
Digital Transformation and E-commerce
Digital transformation and e-commerce undoubtedly have a close relationship. The following article will help businesses better understand this connection, grasp the latest trends, and know how to build a successful…
17 January, 2021
Internet of Thing
Application of artificial intelligence enables a breakthrough experience to customers
With the ability to serve customers in real time and provide insights into customers, Artificial intelligence is being applied in the retail industry to enhance customer experience.
13 March, 2020
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