Beyond-expectation customer experience

Digital transformation is driving and reinforcing the trend of customer-centricity, making customer experience management a mandatory requirement. Previously, financial services and transactions were tied to the physical presence of banks…

Transaction banking has always been a core business focus in the corporate banking strategies of banks and financial institutions, operating with the objective of connecting solutions and products across markets…

AI (Artificial Intelligence) is a technology that simulates human thought and learning processes for machines. AI used to be something that only existed in the human imagination and fiction movies…

Along with changes in user behavior and expectations as well as technological advancements, digital transformation has become a vital strategy for the marketing industry and, specifically, the real estate sector.…

Capturing the digital transformation trends in 2022 can help banks better orient their activities in the foreseeable future. With increasingly competitive market and ever-rising demand of users, it is vital…

In the financial sector, Banking-as-a-Service platforms have emerged as critical components of Open Banking, in which companies provide more transparent financial options to account holders by opening programming interfaces (APIs)…

eKYC (electronic Know Your Customer) solution opens up a potential market. According to FnF Research, the global eKYC market is estimated to reach US$257.23 million in 2019 and is expected…

The Customer experience (CX) is defined as how the customer feels when interacting in both direct and indirect ways with a brand. Customer experience is evaluated as a new competitive…