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Latest Insight - Digital Strategy
New trends in customer experience in 2022
The Customer experience (CX) is defined as how the customer feels when interacting in both direct and indirect ways with a brand. Customer experience is evaluated as a new competitive factor, supporting businesses to make a difference.
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Internet of Thing
The breakthrough direction of 10 leading companies in aquaculture and seafood processing
With the strong impact of the 4th technological revolution on socio-economic fields, companies in the aquaculture and seafood processing industry are not outside the wave of transformation to respond to…
20 August, 2021
Internet of Thing
Information security in Digital Transformation
Digital transformation is changing the business operations and activities of every organization, through new technologies that enhance the competitive advantages, efficiency, flexibility, and customer experience. Simultaneously with the increasing threat…
29 November, 2021
Digital Strategy
How do banks protect users’ data?
According to the 2021 World Retail Banking report, 57% of consumers say they prefer to use online banking over traditional branches. And now 55% of consumers prefer to use mobile…
22 February, 2022
Internet of Thing
Create momentum with S&OP application to optimize production activities
Improved forecasting accuracy, increased planning and resource allocation efficiency by leveraging data, and cross-departmental planning are potential benefits that S&OP solutions bring to manufacturing enterprises in the new era.
22 November, 2021
Internet of Thing
Application of artificial intelligence enables a breakthrough experience to customers
With the ability to serve customers in real time and provide insights into customers, Artificial intelligence is being applied in the retail industry to enhance customer experience.
13 March, 2020
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Digital Strategy
A PoC project: Human resources allocation optimization for after-sales service at a telecom organization
A PoC project that tests an automating solution of staff shifts allocation to improve after-sales customer service delivery at home, enhance customer experience and promote an efficient service process.
15 January, 2020
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