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Latest Insight - Digital Strategy
New trends in customer experience in 2022
The Customer experience (CX) is defined as how the customer feels when interacting in both direct and indirect ways with a brand. Customer experience is evaluated as a new competitive factor, supporting businesses to make a difference.
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September 2023
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August 2023
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Digital Strategy
A PoC project: Human resources allocation optimization for after-sales service at a telecom organization
A PoC project that tests an automating solution of staff shifts allocation to improve after-sales customer service delivery at home, enhance customer experience and promote an efficient service process.
15 January, 2020
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