Digital transformation and the adoption of AI are becoming essential trends for businesses to maintain competitiveness and achieve sustainable growth. Technological solutions not only optimize efficiency but also create new opportunities in international markets. However, for digital transformation to succeed, businesses must be well-prepared by enhancing internal capabilities, ensuring security, and complying with legal regulations. Only then can digital transformation become a true driving force for sustainable development and long-term value creation.
On September 13 in Hanoi, Mr. Doan Huu Hau, Director of Digital Transformation and AI Applications at FPT Digital, delivered a talk on the role of digital transformation and artificial intelligence (AI) in promoting sustainable development. His speech was part of the “Global Revenue Growth with E-Commerce and Digital Solutions” event, organized by UOB Finlab, to help businesses leverage the advantages of e-commerce and digital solutions to expand globally.
This event featured nearly 20 speakers from leading companies in e-commerce and technology, such as AWS, TikTok for Business, and DHL. It provided businesses with the opportunity to learn how to harness the potential of cross-border e-commerce and digitalization to drive sustainable growth.
Digital Transformation: The Foundation for Sustainable Development
At the event, Mr. Doan Huu Hau emphasized: “Digital transformation is not merely about applying technology to a business, but a comprehensive process that includes changes in business processes, operations, as well as the mindset and skills of employees. This transformation helps organizations optimize all activities, from production to business, to achieve greater efficiency.”
According to Mr. Hau, digital transformation plays a critical role in helping businesses achieve sustainable development goals. The use of advanced technologies like AI and automation brings concrete value to businesses, especially in five key areas:
Optimizing processes and improving efficiency: Automating internal processes to reduce errors and optimize time and cost.
Enhancing customer experience: AI and Big Data help businesses better understand customer needs, providing more tailored products and services.
Developing market-driven products: Data analysis guides product development based on actual trends and needs.
Standardizing technology and data: Ensuring international compliance and data security.
Preparing for sustainable ecosystems: Digital transformation prepares businesses for sustainable ecosystems and global expansion.
Challenges and solutions in digital transformation
Although digital transformation brings many opportunities, it also faces several challenges that businesses must overcome. Mr. Hau particularly emphasized issues related to data security, workforce readiness, and legal compliance.
Data security is a top concern as digitalization increases the risk of cyberattacks and information loss. Additionally, businesses need a workforce equipped with the right knowledge and skills to handle new technologies. Legal regulations are also a significant challenge, with stricter requirements regarding data protection and privacy.
To overcome these challenges, FPT Digital experts recommend that businesses stay up-to-date with technological trends, invest appropriately in technology solutions, and develop long-term digital transformation strategies. Mr. Hau emphasized that leadership commitment to changing mindsets and development direction is crucial for successful transformation.
